Earning and keeping players' trust is essential to UltimatePoker.com's success. Therefore, protecting the security and privacy of players, as well as ensuring the integrity of games, are driving forces for UltimatePoker.com's daily operations and corporate ethics.

From the actual game software to the maintenance of players' accounts, UltimatePoker.com was designed so that any activity (every bet placed, every card dealt, every transaction within accounts) is monitored and permanently recorded.

Player Confidentiality

Any information we receive from players is kept in strict confidence. The UltimatePoker player list is for our use only and will never be shared, exchanged or sold to any organization. Click here to review our Confidentiality & Privacy statement.

Account Security

Account Balances

UltimatePoker.com maintains 100% of customer balances in cash, or cash equivalent. Withdrawal requests are processed within 2 business days or less.

Account History

UltimatePoker.com maintains for every player an account history, detailing the outcome of each and every hand for which the player was involved, as well as every transaction into and out of their real money, play chip and UltimatePoints™ accounts. At any time a player may request information on their account by contacting Member Services

System Security

We take the security of our system at UltimatePoker.com very seriously. Whenever you access our web site or game any confidential information passed between us is encrypted. Our web site uses secure server technology to ensure that when you perform a cashout, access hand histories, make deposits etc., your communications are protected using the same technology as online banking sites. All communications between your computer and our servers are also encrypted using public/private key encryption. Keys are changed frequently.

Game Integrity

Sophisticated monitoring programs are employed to identify irregular play and/or collusion. Team UB, UB Ambassadors and other experts continue to work with our programmers to bring even higher levels of state-of-the-art player protection to our site.