Feature for Real Money Games

In the world of Internet poker, there are times when players experience a lag, freeze or disconnect while in a hand. If this happens to real money players at UltimatePoker.com who have money in a pot, s/he may have their investment protected with our "All-in Protection" feature.

How it Works

When a player experiences a connection problem and it is their turn to take action in the game, the system waits 30 seconds for them to return. If the player's connection isn't restored within that 30 seconds, they may be considered "all-in", which would make them eligible to win the portion of the pot that existed at the time they disconnected. If the player doesn't have money in the pot, has already used both of their all-ins in the allotted time period, or simply time out (as opposed to disconnecting), their hand will just be folded.

Every player at UltimatePoker.com receives a limited number of all-in protections that may be used over a specified time period. The number of all-ins available to a player is displayed in a message box when the player takes a seat at a real money table. Players may also find their current number of available all-ins by going to My Account. If a player has used their all-ins, they may request to have them reset by submitting the request to Member Services. UltimatePoker.com support staff will reset all-ins on a case-by-case basis and notify the player if it has been done. Also, all-ins automatically reset daily.

The Misuse of All-ins

UltimatePoker.com's cardroom manager monitors the all-in protection activity. Any player found to abuse this feature will either be denied any all-in reset requests or suspended from the game.